Privacy Policy

Welcome to Agarwal Matrimony. Your privacy and security are our top priorities. This policy outlines how we handle your data and the strict rules we enforce to ensure a safe matchmaking environment.

1. Information We Collect

We collect information provided by you during registration, including your name, email, mobile number, religious details, and photographs. This data is used solely for the purpose of finding suitable matrimonial matches.

2. Payment & Verification

To access premium features, we collect transaction details such as UTR numbers and payment screenshots.

  • Payment verification is manual and typically takes 10-20 minutes.
  • We do not store your bank or UPI passwords.

3. Strict Chat Policy (Zero Tolerance)

To protect our members from fraud and off-platform harassment, we monitor chat activity using automated systems. Sharing contact details (Mobile Numbers) in the chat is strictly prohibited.

Consequences of Violation: If our system detects numeric strings, Hindi or English number-words (e.g., "9812...", "Ek Do Teen...", "Nine Eight..."), the following actions are taken automatically:

  • The chat session is immediately terminated.
  • The accounts of both the sender and the receiver will be permanently blocked/rejected.
  • Membership fees (if any) will not be refunded in case of a block due to policy violation.
4. Profile Visibility

Your full profile, including contact information and non-blurred photos, is only visible to registered members who have an active subscription plan. Guest users can only see basic details and blurred images.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access. However, we encourage users to be cautious and not share sensitive financial information with other members.

6. Contact Us

If you have any questions regarding this Privacy Policy or if your account has been blocked and you wish to file an appeal, please contact our support team via the "Help" section.